Did you purchase your bag through our website or through another authorized retailer?
If your bag incurs a production defect or failure of materials, please e-mail firstname.lastname@example.org to see if your bag is covered under our Lifetime Guarantee. Please be sure to include a proof of purchase and a photo or two illustrating the damage.
Examples of proof of purchase:
- Receipt (purchase confirmation or shipping invoice)
- Order #
- Bank Transaction information