With our Free Exchanges, Easy Returns program, United By Blue is happy to provide prepaid return labels at the link listed below. Customers requesting an exchange will incur no fee for a return label. Customers requesting a return for refund will receive a refund for the returned items in the original method of payment, less any shipping fees (the initial shipping fee + $8 return shipping fee).
- Please go to returns.unitedbyblue.com, enter the email address that you used when you made your order and click “Start A Return.” You will then receive an email from which you can access the Returns Center. Once you access the Return Center, please choose which item you would like to return and select the reason - this will prompt you to make either a return or exchange.
- You will then be able to print a pre-paid USPS shipping label. Print the pre-paid shipping label, affix it to your package and schedule a USPS pickup or drop it off at your local post office! Please note that the return label fee is $8, which will be deducted from your refund. Exchanges are free!
- When we receive your package we will process an exchange or issue a refund in accordance with our policies.
Questions? Please call or email our customer experience team at (866)-931-1143 or firstname.lastname@example.org.
Items purchased internationally must be returned at the shipping cost of the buyer. All other rules and restrictions apply.